Chosen by leading healthcare teams
Omni records every inbound and outbound patient call, analyzes them with AI, and turns call volume, activity, and quality into real-time dashboards and reports. You see how your patient access operation is performing on Omni’s own Kloud 7 platforms, spanning every Omni service line.
Calls Recording and Transcription
Real Time Dashboards
AI Sentiment Analysis
Omni Workflow Intelligence sits over patient access, revenue cycle, and every team Omni runs. The same recording, analysis, and reporting apply everywhere, so performance is measured the same way across your whole operation.
Every inbound and outbound patient call is recorded through Omni's recording portal, so you have a complete record for quality, training, and compliance.
AI reviews recorded calls, surfaces the moments that matter, and analyzes patient sentiment, so you learn from interactions instead of guessing at them.
Dashboards, metrics, alerts, and reporting views are configured to your operation, so you track what matters to your team, not a generic template.
Inbound and outbound volume, activity, and call load are tracked in the reporting portal, so you always know what's happening right now and what's trending.
Recording and reporting data combine over time to reveal team performance patterns, surface coaching opportunities, and point to where patient interactions can improve.
We analyze your current administrative bottlenecks and map our support directly to your practice’s Standard Operating Procedures (SOPs).
We deploy a dedicated, vetted team that logs securely into your existing EHR via least-privilege access, eliminating the need for costly software overhauls.
Our team begins handling calls, scheduling, and patient access tasks. You gain immediate visibility into performance through our Omni Workflow Intelligence reporting from day one.
Before a single call is answered, the team learns your scheduling rules, call-handling expectations, and EHR setup, so the support is built around how your front office already works.
Your staff train ours using a train-the-trainer approach, and the team is granted secure access to your live systems. There is no separate platform and no data migration. The team works where your own staff work.
The team goes live handling calls, scheduling, and access tasks in your workflow, with performance visible through Omni Workflow Intelligence from the first day. Most engagements are running in about three weeks.
Calls Visibility And Transcription
Real Time
Performance Dashboards
AI Powered
Sentiments Analysis And Call Summaries
Insights To Improve Quality Efficiency And Patient Experience
When every patient interaction is recorded, analyzed, and reported, the whole operation gets easier to run.
Trends in volume, quality, and sentiment show up in reporting before they turn into complaints or lost patients.
Recorded calls and analysis give you real examples to train on, so quality improves from evidence, not memory.
Call volume and activity data show where the load is, so staffing and workflow decisions are grounded in reality.
Reporting layered across every Omni service line means performance is measured the same way everywhere.
Book a demo. We will show you what Omni Workflow Intelligence surfaces across your calls, scheduling, and performance.
Yes. Inbound and outbound patient calls are recorded through Omni’s recording portal and securely retained for quality monitoring, training, and compliance, in accordance with your privacy and security protocols.
No. Sentiment analysis runs on recorded calls as part of AI call analysis, so you see how interactions went and where to improve.
Yes. Dashboards, metrics, alerts, and reporting views are configured to your operation and the questions your team needs answered.
Yes. Omni Workflow Intelligence layers over the calls and scheduling your team already handles, so reporting reflects the work as it happens.
Book a time or call us. Either way, you reach a real person.
