Chosen by leading healthcare teams
Omni runs your front office inside your own EHR. A dedicated team answers calls, books and confirms appointments, verifies coverage, and works referrals, so patients reach a person and arrive ready. It works like a virtual front desk for your practice.
Patient Interactions Handled Annually
Calls Answered
Scheduling & Outreach Completion rate
Patient access is the first step, not the whole job. When coverage is incorrect or an authorization is missing, the cost hits billing weeks later. Omni extends the same team into
pre authorization and revenue cycle work on the same systems.
Five connected workflows, run by one dedicated team on your systems and your protocols. Think virtual front desk, remote reception, and patient scheduling services, run as one patient access operation.
The team books patients in your EHR using your protocols, manages cancellations, and fills open slots, so calendars stay full instead of gapped.
Coverage and benefits are checked before the visit, so denials due to bad eligibility are caught at the front door, not weeks later in billing.
Incoming referrals are tracked, and patients are called quickly, so they get booked before drifting to another provider.
Copays, deductibles, and out-of-pocket costs are calculated and explained up front, so patients arrive knowing what they owe and so more is collected at the visit.
One team owns the entire journey in your EHR, from the first call to the point when a patient is scheduled, verified, and ready. Nothing slips between steps.
We analyze your current administrative bottlenecks and map our support directly to your practice’s Standard Operating Procedures (SOPs).
We deploy a dedicated, vetted team that logs securely into your existing EHR via least-privilege access, eliminating the need for costly software overhauls.
Our team begins handling calls, scheduling, and patient access tasks. You gain immediate visibility into performance through our Omni Workflow Intelligence reporting from day one.
Before a single call is answered, the team learns your scheduling rules, call-handling expectations, and EHR setup, so the support is built around how your front office already works.
Your staff train ours using a train-the-trainer approach, and the team is granted secure access to your live systems. There is no separate platform and no data migration. The team works where your own staff work.
The team goes live handling calls, scheduling, and access tasks in your workflow, with performance visible through Omni Workflow Intelligence from the first day. Most engagements are running in about three weeks.
Call Abandonment Rate In Healthcare
Average Patient Hold Time
Calls Go Unanswered
Patient access is the first thing a patient feels about your organization. It establishes the relationship and carries the revenue.
A dedicated team answers live, so fewer give up on hold and more get booked.
Benefits are verified up front, so fewer claims are denied for reasons visible before arrival.
Referrals are worked on quickly, so patients get scheduled with you before they look elsewhere.
With phones covered, your in house team gets back to the patients in front of them.
Book 30 minutes. We will map what Omni can take off your team and where a dedicated patient access team fits your workflow.
You see the same metrics your team already tracks: service level, call abandonment rate, speed of answer, and connect rate. Calls are also scored against a structured quality review.
The team works inside your EHR under your access controls and privacy protocols. Access is scoped to each role, and call handling follows your identification and documentation standards.
You add trained patient access capacity without recruiting, training, or managing turnover. The team works your queues on your systems, as an extension of your own front office.
The team signs into your EHR and scheduling system the way your staff does, under credentials you control. Nothing moves outside your systems, and you can adjust or revoke access anytime.
No. Patient access covers scheduling, eligibility, referrals, liability estimation, and coordination before the visit. Prior authorization is a separate workflow, and Omni supports both.
Patients reach a professional who answers in your practice’s name, follows your greetings, and works in your EHR. To the patient, it is your front desk.
Book a time or call us. Either way, you reach a real person.
