After hours. Still your workflow
Our after hours team works inside your existing systems, following your approved processes for scheduling, patient information, and routine requests, so nothing has to wait until your office reopens.
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Trusted by 1000+ Physicians
Omni extends patient access beyond regular office hours. Our trained teams handle calls, verify patient information, support routine needs, document every interaction, and route urgent concerns through your established workflows.
Live Support Coverage
Calls Answered
Average Response Time
Omni provides structured after hours coverage for the work that keeps patients connected to your practice. We follow your approved workflows, work within your EHR when required, and make sure each interaction reaches the right next step.
Omni receives after hours patient calls, identifies the reason for contact, and captures the information needed to move the interaction forward.
Patient details are verified and relevant records, appointments, and care information are reviewed according to your access and workflow requirements.
Routine questions, scheduling needs, prescription requests, and other non urgent concerns are handled using your approved processes.
Urgent concerns are routed according to established escalation protocols. Every interaction is documented in the EHR, with unresolved needs prepared for next business day follow up.
We analyze your current administrative bottlenecks and map our support directly to your practice’s Standard Operating Procedures (SOPs).
We deploy a dedicated, vetted team that logs securely into your existing EHR via least-privilege access, eliminating the need for costly software overhauls.
Our team begins handling calls, scheduling, and patient access tasks. You gain immediate visibility into performance through our Omni Workflow Intelligence reporting from day one.
Before a single call is answered, the team learns your scheduling rules, call-handling expectations, and EHR setup, so the support is built around how your front office already works.
Your staff train ours using a train-the-trainer approach, and the team is granted secure access to your live systems. There is no separate platform and no data migration. The team works where your own staff work.
The team goes live handling calls, scheduling, and access tasks in your workflow, with performance visible through Omni Workflow Intelligence from the first day. Most engagements are running in about three weeks.
Of Calls Can Go Missed At Typical Practices
Patients May Switch Providers When Communication Needs Aren’t Met
Of Patients Prefer Phone Scheduling
Of After Hours Calls Can Be Urgent Or Clinical In Nature
This fits if you are experiencing
Patients should know what happens next, even when the office is closed. Omni gives them a clear point of contact, follows the appropriate workflow, and keeps important information connected to your care team.
Routine questions are handled with consistent information and clear next steps.
Scheduling needs are managed through the processes your practice has established.
Urgent concerns are routed to the appropriate clinical resource or emergency service when required.
Every interaction is recorded so your team can see what happened and what still needs attention.
Talk with Omni about the calls, requests, documentation, and escalation workflows your team needs covered.
Onboarding typically takes two to four weeks, depending on system complexity. Omni begins by reviewing your workflows, systems, escalation rules, and documentation requirements before coverage starts.
Performance is tracked against response time, documentation accuracy, escalation handling, and workflow adherence, with regular reporting shared with your team.
Yes. Routine prescription requests can be handled according to your practice’s approved workflow and escalation requirements.
Omni follows healthcare specific security and compliance practices, including HIPAA training and controlled access to systems.
No. Omni follows the communication standards approved by your organization, so patients experience a consistent extension of your practice rather than a separate or outsourced team.
Omni connects to most major EHR and scheduling systems for real time documentation, depending on your access controls and implementation requirements.