How does Omni integrate with our existing EHR?

We are platform agnostic. Our teams and Omni AI tools connect securely to your current EHR (Epic, Cerner, Athena, etc.) via encrypted VDI, ensuring seamless data flow without complex IT overhauls.

Are your operations HIPAA and SOC2 compliant?

Security is our foundation. We maintain strict HIPAA compliance and SOC2 Type II alignment. Patient data is accessed via secure remote environments and never stored locally, protecting your liability.

How is this different from traditional outsourcing?

Unlike generic BPOs, we offer specialized Omni health care bundles. Our staff are medically trained professionals who function as a dedicated extension of your internal team, trained on your SOPs.

Can you support multi specialty clinics?

Yes. Our workflows are customized for complex environments, including Orthopedics, Cardiology, and Oncology. We handle specific pre authorization and coding nuances with high precision to prevent denials.

What is the typical onboarding timeline?

Speed matters. For most Staff Augmentation and Patient Access bundles, we can deploy vetted, trained teams in as little as 2 4 weeks, ensuring immediate operational relief for your practice.

The work behind care

Patient Care Reimagined By Omni

Omni by Kloud 7 helps Healthcare Operations system stabilize patient access, close mid office gaps, and prevent revenue loss before it reaches the billing stage. Built for patient access leaders, operations teams, and healthcare executives managing complexity at scale.

patients reached

service level, against an 80%

0 %

call pickup rate

9 0 %

Where healthcare organizations turn for patient access

From health systems to specialty practices, healthcare organizations rely on Omni to keep
patient access running, reduce wait times, close operational gaps, and protect revenue before
it’s lost.

Our core services

Patient Access Support

Omni’s patient access services streamline scheduling, intake, insurance verification, in basket messages, and patient recall, ensuring patients move through the front door without unnecessary delays.

Prior Authorization

Eligibility verification & prior authorization services streamline documentation and payer follow ups until approval is secured, helping prevent procedure delays and keeping patients from unnecessary waiting.

RCM & Recovery

Omni’s healthcare revenue cycle management team handles every claim from submission through resolution, helping you collect more of the revenue you’ve already earned.

Omni Workflow Intelligence

Omni brings contact center ai, call analytics, recordings, transcripts, and sentiment analysis into a single dashboard, giving leadership real time visibility into patient access performance.

Dedicated FTE Staffing

Omni’s healthcare staffing services provide fully vetted professionals trained on your SOPs and workflows, working as a seamless extension of your in house team.

After Hours Patient Support

Patient concerns don't wait for business hours. Omni’s after hours answering service connects patients with a live support team, ensuring urgent questions receive timely responses while non urgent inquiries are handled without overwhelming your morning inbox.

Omni workflow intelligence for connected patient experiences

What success looks like with Omni

University of Maryland physicians trusted Omni with patient access across three departments, and the numbers back it up.

The numbers that matter

Real movement on the numbers that decide whether your operation runs at a profit.

Abandoned calls cut by two thirds after dedicated inbound cover began

18.3% → 6.3%

More outbound calls placed each month, while the client's own outbound workload fell 18%

+39%

Service level lifted 33 points in a single department

49.7% → 83.3%

Patients reached in three months, at an 88% connect rate

9,271

Specialties Omni is built to support

Omni brings healthcare specific support to every specialty we serve. Our staff is trained through a Train the Trainer model, so expertise stays consistent and is built for real workflows.

Family medicine

Ophthalmology

Orthopedics

Pediatrics

Neurosurgery

Dermatology

Cardiology

Gastroenterology

Pulmonology

Nephrology

Rheumatology

Sleep Medicine

Compliance built into every operation

Compliance isn’t something we bolt on after the fact. Every Omni specialist is HIPAA compliant before day one, operating inside fully monitored, auditable systems your compliance team can trust.

HIPAA Compliant

Safeguarding every patient interaction and communication.

ISO 18295 Certified

Certified excellence in patient communication.

SOC 2 Certified

Independently audited controls for data security and availability.

ISO 27001 Certified

A global standard for information security management.

Why healthcare practices choose Omni

FEATURE	Omni	OTHER
Staff Expertise	✓ Trained healthcare professionals	✕ Script adherence only
Workflow Training	✓ Teams trained on your exact workflows	✕ One generic process for every client
Account Structure	✓ Structured onboarding and ongoing account support	✕ Anonymous, rotating agents
Account Management	✓ Consistent account support, not a rotating cast	✕ A monthly summary email, and little else
Technology	✓ Backed by Omni Workflow Intelligence	✕ Measured on hours billed, not outcomes
Compliance	✓ HIPAA compliant, audited operations	✕ No visibility into how data is handled

Omni’s healthcare teams work directly inside your EHR, trained on your workflows before they ever touch a client account. Built to reduce administrative strain, protect revenue, and give your organization one dependable partner focused on patient care.

Three countries, one standard

Talent is recruited against clinical criteria, trained on your protocols, and supervised by an Omni team lead who works alongside your team.

United States

Our headquarters in Mobile, Alabama, anchors client relationships, account leadership, and operational oversight across U.S. time zones. This keeps our teams closely aligned with the practices and providers we serve.

Canada

Our Canadian team contributes to day to day operations, coordination, and care support, working within the same workflows, service standards, and accountability framework used across Omni.

Pakistan

Our Pakistan based team provides scalable operational and administrative support, helping practices maintain reliable coverage, responsive patient communication, and consistent workflow execution.

Where Access Leadership Meets The Operations Floor

Omni by Kloud 7 and the Patient Access Collaborative are strengthening the systems and workflows behind patient access. Omni runs the operations. The Collaborative brings the leadership and standards that access teams work toward.Together we help organizations find where access breaks, fix the process behind it, and connect the journey patients follow to reach care.

Omni is adaptable to your preferred EHRs

Hear it from our partners

How healthcare teams describe working with Omni.

       
 4.7
 4.7
 Top Rated 2026
   Verified by Trustindex   Top Rated in Mobile
   4.7 Excellent rating Last 12 months 
  Verified by Trustindex Based on real customer reviews Learn more 
 
 
 
 
 
 
 
   
 
 
      Posted on Google  
  
 
   Digestive Health Center 
 1902 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Wonderful Company.  Their response time is almost instant.  Always fixed any problem we have immediately.  So professional and prompt.  Would recommend to everyone.
  
 
     Posted on Google  
  
 
   Jackie Clark 
 1404 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Kloud 7 is customer service driven. They are always a phone call away if needed. They are so quick to respond and resolve. I highly recommend them to anyone!
  
 
     Posted on Google  
  
 
   Lynn Stone 
 1013 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Our company opened in 2016 with Kloud7 hosting our phone services and we just signed another 5 year contract to ensure their continued support. Professional, reliable, attentive, responsive, Kloud7 has never failed to meet our needs 24/7. We are a small company, but Kloud7 treats us like their #1 customer. We could not ask for anything more.

How omni works

A proven, three step process built for healthcare operations.

Discovery

We learn your workflows, systems, and priorities before a single call is answered, and then match your practice with trained, HIPAA compliant team members built for your exact needs.

Onboarding

Our dedicated team is introduced to your workflows, systems, protocols, and expectations. We establish access, communication, and processes upfront so our team can begin contributing confidently and consistently

Ongoing Support

We monitor performance, identify opportunities to improve workflows, and adjust support, staffing, or processes as your operational needs change.

Let's take work off your plate

Book 20 minutes. Leave with a plan for what Omni can take off your team’s hands.

What is Omni by Kloud 7?

Omni by Kloud 7 is a healthcare operations partner that helps healthcare organizations improve the work behind care. We combine trained healthcare professionals, structured workflows, and technology to support the operational work that keeps practices and health systems running, from patient access and scheduling to administrative workflows, communication, and operational performance.

What does a healthcare operations partner actually do?

A healthcare operations partner takes on the administrative and operational work behind patient care, such as patient access, scheduling, prior authorization, and revenue cycle management, and runs it as an extension of your team. Omni delivers support built specifically for how healthcare organizations operate.

Do your teams work inside our EHR?

Yes. Our teams work directly within your EHR and existing workflows, following a Train The Trainer model so we operate as a seamless extension of your existing staff.

Are your teams HIPAA trained?

Yes. Every team member completes HIPAA training and healthcare specific onboarding before working with a client.

Where is your team located?

Omni is headquartered in Mobile, Alabama, with team members and operations across the United States, Canada, and Pakistan.

How long does onboarding take?

Most engagements are implemented within approximately three weeks, depending on system access, workflow complexity, and training needs.