Find answers regarding our integration, compliance, and service models across all Omni Health Care solutions.
We function as a true extension of your practice. Our virtual specialists connect securely via VPN or VDI directly into your existing EHR (Epic, Cerner, Athena, etc.), ensuring real time updates without complex data migration.
No. We operate as a strict "white label" partner. Our specialists answer calls using your hospital’s name, following your specific scripts and protocols. The experience is seamless and indistinguishable from your on site front desk.
We strictly adhere to clinical safety protocols. Our staff is trained to immediately identify clinical inquiries (triage) and transfer them to your on call nurse or provider according to your specific escalation SOPs.
Absolutely. All staff work from secure, access controlled facilities with biometric entry, clean desk policies, and enterprise grade endpoint protection. Our entire infrastructure is SOC2 Type II certified.
Yes. This is a core strength. We deploy specialized "cleanup teams" specifically focused on working your aging bucket (90 to 120+ days) to recover revenue that your internal team hasn't had time to chase.
Speed is our priority. By leveraging direct payer portals and AI assisted workflows, our "Command Center" typically secures approvals within 24 to 48 hours for standard cases and <4 hours for STAT requests.
Yes. We handle the entire authorization lifecycle. If a request is denied, our team immediately reviews the payer’s reasoning, initiates the appeal, and coordinates the necessary clinical documentation to overturn the decision.
We employ AAPC and AHIMA certified coders (CPC, CCS). We conduct regular internal audits and stay updated on the latest ICD 10 and CPT rule changes to ensure your claims are compliant and audit proof.
Omni by Kloud7 helps health systems stabilize patient access, close mid office gaps, and prevent revenue loss before it reaches billing. Built for patient access leaders, operations teams, and healthcare executives managing complexity at scale.
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